Consumers

Important Message for Consumers

Service Contracts that we administer are exclusively distributed through franchised automobile dealerships across the U.S. We do not sell directly to the public or via the Internet. We advise you to exercise caution and decline any online offers on our Service Contracts.

Your satisfaction is important to us

If you believe we can improve on our service delivery or if you would like to express a specific concern or complaint, please submit your concern via mail to our Customer Satisfaction Unit:

Vantage Administration Services, LP
8834 N. Capital of Texas Hwy, Suite 250
Austin, TX 78759

Please include your name and phone number, as well as:

• Contract holder’s name
• Contract number
• Last 6 digits of covered vehicle’s VIN
• Details of concern

We will respond within 2 business days of receiving your request.