Our Commitment to Customer Service

We offer dealers the highest level of customer service and reliable claims administration. Our administration staff and claims personnel have a reputation for being the most helpful and knowledgeable in the industry. Our state-of-the-art multichannel contact center handles your requests via calls, chat, email or paperless fax, while providing the right mix of self-service options and personal service.

Simple Online Claims for Dealers and Agents

Agents and dealers can take advantage of our fast and accurate online tools to register and track claims status from anywhere, anytime.

Fast Processing with Cutting-Edge eBusiness Solutions

eBusiness eliminates costly errors and missed opportunities. Dealership personnel can eRate, eRegister, and eRemit, cutting out costly errors, saving valuable time and significantly reducing dealership administration costs.

Innovative Approach to Claims

Our commitment to claim adjudication creates a core competitive advantage – we enable dealers to ensure a positive customer experience.

SELF-SERVICE TOOLS  |   ONLINE TRAINING  |   ONLINE CLAIM FILING

• Claims Center with skill-based universal queue supported by state-of-the-art technology
• Phone, chat, email, fax, and online claim filing
• Dealer-Admin Portal—manage cost and profitability with eRegistration, eContracting, eRemittance and online claims
• Fully scalable, cloud-based technology

Results: Operational excellence, speed and superior customer service