Claims & Customer Service
Toll Free Claims: Ancillary Products — 855-902-5246
Toll Free Claims: Mechanical VSC — 844-427-4278, Option 1
Chat with our Live Chat feature
Email: claims@vtg-services.com
Fax: Please Fax RO or invoices to 512-795-9069, or email to claims@vtg-services.com
Hours:
7:00am – 7:00pm CST, Monday – Friday
8:00am – 3:00pm CST, Saturday
All contacts made after regular business hours — messages, faxes & voicemails — will be returned the next business day.
After-hours Procedures
If after hours, please leave a message in the claims voice mailbox and calls will be returned the next business day.
After-hours Procedures for Tire & Wheel Claims:
- In the event of a road hazard you may elect to proceed with a repair or replacement.
- To be eligible for reimbursement, please take a photo of the damage. Call within two business days to obtain a claim tracking number.
- If it’s determined that the repair or replacement is not eligible for coverage, the contract holder will be responsible for the incurred costs.
- Have available the bare rim run-out measurements, odometer reading, and tread depth for damaged tires.
